Terms and Conditions

Last updated: [Insert Date]

Welcome to Hacket Clothing Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.hacketclothing.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Commitment to You

At Hacket Clothing Shop, we combine meticulous craftsmanship with exceptional customer service. These terms reflect our commitment to delivering premium menswear with the same precision as our tailoring, while clearly outlining our mutual responsibilities.

2. Website Use

2.1 Eligibility

Our website and services are intended for users who:

  • Are at least 18 years old
  • Reside in our serviceable areas (excluding certain remote regions and parts of Asia)
  • Use the site for personal, non-commercial purposes

2.2 User Responsibilities

When using our website, you agree to:

  • Provide accurate account and order information
  • Not use automated systems to access our site
  • Not attempt to interfere with site operations
  • Comply with all applicable laws and regulations

2.3 Intellectual Property

All content on our website, including:

  • Product designs and descriptions
  • Branding and logos
  • Photography and website copy

is the exclusive property of Hacket Clothing Shop and protected by intellectual property laws. Unauthorised use is strictly prohibited.

3. Product Information

3.1 Product Range

We specialise in premium menswear including:

  • Blazers
  • Pants
  • Polo shirts
  • Shirts
  • Socks
  • Suits
  • T-shirts

3.2 Product Descriptions

We make every effort to accurately display our products, including:

  • Colours
  • Materials
  • Sizing

However, slight variations may occur due to monitor settings. If you receive an item that significantly differs from its description, please contact us immediately.

3.3 Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities
  • Discontinue products
  • Correct pricing errors

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We’ll notify you if any items are unavailable

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are:

  • In GBP (£)
  • Exclusive of any applicable taxes or duties
  • Subject to change without notice

5. Shipping & Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to:

  • Certain remote areas
  • Parts of Asia (as determined during checkout)

5.3 International Customers

International customers are responsible for:

  • Any customs duties or import taxes
  • Complying with local import regulations

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery, provided:

  • Items are in original, unworn condition
  • All original tags are attached
  • Items are in original packaging
  • Socks cannot be returned unless faulty (hygiene reasons)

6.2 Return Process

To initiate a return:

  1. Email [email protected] with:
    • Subject: Return Request – Order #[Number]
    • Item details and reason
    • Your contact information
  2. Wait for return instructions (1-2 business days)
  3. Package items securely with all original materials
  4. Ship to our Glasgow atelier (71 Bridge St, Glasgow, GB G1Z 8PF)

6.3 Refunds

Refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

6.4 Exchanges

For size/colour exchanges:

  • Follow the standard return process
  • Clearly state your preferred replacement
  • We’ll ship your new item once the return is received

7. Liability & Disputes

7.1 Our Liability

Hacket Clothing Shop’s liability is limited to:

  • The purchase price of your order
  • Replacement of damaged/faulty items

We’re not liable for:

  • Indirect or consequential damages
  • Issues beyond our reasonable control (e.g., natural disasters)

7.2 Dispute Resolution

Any disputes will be governed by Scottish law. We encourage customers to contact us first at [email protected] to resolve any issues amicably.

8. Privacy & Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date noted at the top.

10. Contact Us

For questions about these Terms or our services:

  • Email: [email protected]
  • Phone: +44 (0)XX XXXX XXXX
  • Address: 71 Bridge St, Glasgow, GB G1Z 8PF

Thank you for choosing Hacket Clothing Shop for your premium menswear needs.