Returns & Exchanges Policy

At Hacket Clothing Shop, we take as much care in ensuring your satisfaction as we do in crafting our premium menswear. Should any item not meet your expectations, our straightforward returns process ensures resolution with the same efficiency as our tailoring service.

Our Returns Policy

We gladly accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition
  • With all tags attached
  • In the original packaging

Please note: Due to hygiene reasons, we cannot accept returns on socks unless they are faulty or incorrectly supplied.

Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following details:

Subject: Return Request – Order #[Your Order Number]

Email Content:
Dear Hacket Customer Service,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– [Item Name] in size [Size] and colour [Colour]
– [Reason for return/exchange]

Please advise on the next steps.

Kind regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you:

  • A prepaid return label (for faulty items)
  • Return address details
  • Further instructions if needed

Step 3: Package and Send

Securely package your return, including the original packing slip or order confirmation. For your protection, we recommend using a tracked delivery service.

Step 4: Processing

Once received at our Glasgow atelier, we’ll inspect the items and process your return within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size or colour exchanges:

  1. Follow the standard returns process above
  2. Clearly state your preferred replacement item
  3. We’ll ship your new item once the return is received

Should your replacement item cost more, we’ll invoice you for the difference. For lower-priced items, we’ll refund the difference.

International Returns

Customers outside the UK:

  • Are responsible for return shipping costs
  • Should mark the package as “Returned Goods” to avoid customs charges
  • Will not have original shipping costs refunded

Damaged or Faulty Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange a free return and expedited replacement

For any questions about our returns policy, please contact our customer service team at [email protected] or +44 (0)XX XXXX XXXX.

Hacket Clothing Shop
71 Bridge St, Glasgow, GB G1Z 8PF