Frequently Asked Questions
At Hacket Clothing Shop, we’re committed to providing the modern gentleman with both sartorial excellence and seamless service. Below you’ll find answers to our most commonly asked questions about our premium menswear, delivery options, and customer care.
Product Questions
What types of clothing does Hacket specialise in?
We offer a refined selection of menswear designed to transition effortlessly from professional to casual settings. Our collections include:
- Signature blazers and suits for the boardroom
- Versatile polo shirts and T-shirts for casual elegance
- Tailored shirts and trousers for polished everyday wear
- Premium socks to complete your ensemble
How does Hacket ensure the quality of its clothing?
Each Hacket piece is crafted with strategic design and premium materials to meet the standards of the discerning gentleman. We combine timeless elegance with contemporary comfort, ensuring every item in our collection meets our exacting standards.
Pro Tip: Our blazers and suits are particularly designed for seamless transition between professional and social occasions – a hallmark of the Hacket gentleman.
Delivery & Shipping
What delivery options are available?
We offer two tailored shipping options:
- Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
Do you ship internationally?
Yes, we ship worldwide with the exception of Asia and select remote areas. While we serve gentlemen globally, we maintain the personal touch of our Glasgow roots in every package we dispatch.
How can I track my order?
Both our Standard and Free Shipping options include tracking:
- Standard Shipping: Full tracking included with DHL/FedEx
- Free Shipping: Tracking available via EMS
Pro Tip: Combine orders with friends or stock up on essentials like shirts and socks to qualify for free shipping while building a versatile capsule wardrobe.
Returns & Exchanges
What is your return policy?
We stand behind our premium menswear with a 15-day return policy from the date of receipt. If any piece doesn’t meet your expectations for quality or fit, simply return it in original condition for a full refund.
How do I initiate a return?
Please contact our Glasgow-based customer service team at [email protected] with your order details. We’ll guide you through our hassle-free return process.
Payments & Accounts
What payment methods do you accept?
We accept all major payment methods to suit your preference:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is as important to us as the quality of our garments.
Customer Service
How can I contact Hacket Clothing Shop?
Our customer service team is based at 71 Bridge St, Glasgow, and is always ready to assist. You can reach us at [email protected] for any queries about your order, delivery, or our products.
The Hacket Promise: Just as our collections balance timeless elegance with contemporary comfort, our delivery service offers both efficiency and value. Every Hacket piece is carefully packaged to arrive in perfect condition, ready to elevate your wardrobe from the moment you unbox them.
Experience the Hacket difference today, with service options designed for gentlemen who appreciate both style and substance.